Terms and conditions

Throughout the period 1 November– 30th November 2020, National Hearing Care and Amplifon is offering the following promotions. These promotions cannot be used with any other additional promotion that is not outlined below and cannot be redeemed for cash.

(1)    Upgrade and Save (Offer valid till 30th November 2020)

(2)    Home visit appointments- available in most areas

(3)    Hearing device starting from $36 per month – with Humm Interest Free Payment Plan

(4)   Hearing test free of charge (screening) for everyone 26 years and over

(5)    Advanced hearing assessment at no cost to you 

(6)    30-day money-back guarantee

(7)     Free Trial (Private clients only)

(8)    Fully funded hearing aids with the Australian Government Hearing Services Program

(9)     Maintenance – at no cost to you

(10)   Price Match Guarantee

(11)     Help a friend stay connected

(12)    Smile Rewards

(13)    Free Gift for screening appointments

(14)    Black Friday

(15)    Christmas

(16)    40% off Sivantos hearing aids

These terms and conditions set out some general terms and conditions that apply to all promotions (directly below), as well as terms and conditions which apply to each individual promotion. 

(1) Upgrade and Save on hearing aids

• 30% off our ‘Smart’ range of hearing aids.
• 35% off our Active and Advanced range of hearing aids.
• 40% off our Excellence range of hearing aids.
• Manufacturers included in this promotion are GN Resound, Oticon, Phonak and our Amplifon Product Line. This is subject to change.
• Claims of ‘Our Latest Technology’ and ‘Superior Sound Quality’ are in comparison to other devices offered by National Hearing Care/Amplifon.
• Clients who purchase from the Excellence range will also receive a free additional charger or a years’ worth of batteries valued at $100. The client will choose which add on they would like.
• Hearing aids must be purchased by 30th November 2020.
• Discount offer is not available in conjunction with any other offer.
• Offer is available on monaural and binaural hearing aid purchases.
• Fully funded customers under the Hearing Services Program (HSP) are eligible for the offer if they choose to top-up (contribute an out of pocket amount) to the next level of technology from the Hearing Services funding. The discount will be off the total price of the hearing aid and the customer will be required to pay the remainder of the invoice after the HSP funding has been applied. 

(2) Home visit appointments – available in most areas

• Home Visit appointments may not be available in your suburb.
• Conditions apply under the Australian Government Hearing Services Program. 
• Under no circumstances are National Hearing Care employees permitted to visit a client in their home/ nursing home/ hospital/ aged care facility unless the visit is requested by the client – or the client’s guardian/ power of attorney – in writing. 
• Home Visit appointments are available for everyone 26 years and over who meet the health & safety criteria and subject to any government ban or restriction or visits which may apply, including, but not limited to, visits to aged care facilities. 
• Home Visit appointment costs are to be paid in full the day before the Home Visit appointment. 
• Home Visit appointments costs are as follows:
      o Private customers is $75 ($50 appointment & $25 travel)
      o DVA & OHS customer $25 (fully funded appointment)
      o DVA & OHS customers that have a Doctors Letter or reside in a nursing home there is no cost to the customer 
      o Work Cover customers will also receive this appointment at no cost to the customer  
• Home Visit appointment fees are eligible to be used as a discount on any hearing aid purchase at National Hearing Care and Amplifon. The credit will remain on the clients record until used. 

(3)  Hearing device starting from $36 per month – with Humm Interest free payment plans

• National Hearing Care and Amplifon is offering flexible interest free payment plans through Humm.
• Humm terms and conditions apply – see https://www.shophumm.com.au/terms-and-conditions
• Humm eligibility criteria applies.
• Hearing technology has never been more affordable starting from $36 per month. This price is based on the following:

            o   36-month interest free payment plan
            o   the following monaural hearing aid devices: Mirum 3 NANO RITE,     Mirum CIC X, Mirum CIC P from Bernafon; and
            o   the price of the hearing aid device is $1,000

• $36 per month, includes the $8-month Humm fee applies, equating to $288 over the full term
• Australian Hearing Services Program (HSP) fully funded and Department of Veterans’ Affairs (DVA) customers that choose to top-up (contribute an out of pocket) amount towards their hearing aids are eligible for the discount offer on client retail portion.
• The hearing devices, Mirum 3 NANO RITE, Mirum CIC X, Mirum CIC P from Bernafon, are not eligible for any other discount offer.

(4) Hearing Test free of charge (Also known as a screening or hearing check)

• National Hearing Care and Amplifon is offering free hearing tests to everyone 26 years and over.
• This is a basic screening check to determine if hearing loss is present.
• We may recommend an advanced hearing assessment which costs $50. Clients eligible for full or partial reimbursement under the Australian Government Hearing Services Program will be funded for this advanced hearing assessment appointment so there is no cost to the client. Conditions apply to clients under the Australian Government Hearing Services Program. 

(5) Advanced Hearing Assessment (also known as Comprehensive Hearing Assessment) at no cost to you:

• National Hearing Care and Amplifon is offering advanced hearing assessment free of charge for select customers.
• To qualify, the client must have received a letter, call, email, flyer, partnership offer, filled in your contact details on specific digital advertising from National Hearing Care/Amplifon. 
• Advanced hearing assessment must be booked by 30th November 2020.
• The assessment is valued at $50.
• Clients eligible for full or partial reimbursement under the Australian Government Hearing Services Program will be funded the appointment so there is no cost to the client. Conditions apply to clients under the Australian Government Hearing Services Program. 
• Customers must be 26 years and older to be eligible for this offer. 

(6)    30-day money-back guarantee:

• Hearing aids may be exchanged for other products (of the same or lesser value), or may be returned for a refund, within 30 days of purchase.
• National Hearing Care and Amplifon reserves the right to refuse to exchange or refund hearing aids where the hearing aid (including its parts) have not been returned or have been damaged or lost.
• Any refund paid will be the amount paid by the client only, which will not include any discounts or funders' contributions (e.g. Australian Government Hearing Services Program Department of Veterans’ Affairs, Work Cover or Insurance contributions).

(7)    Free Trial

• Currently available for private clients only.
• Subject to a hearing assessment with hearing loss identified within the past 2 years.
• In the event that the hearing aid/s are damaged or not returned, National Hearing Care/Amplifon reserves the right to charge the client up to 100% of the value of the device/s.
• Trial is for up to 14 days.
• 14 day trial begins on the date of the fitting.
• National Hearing Care/Amplifon remain the owner of the hearing aid/s during the trial period and until such time they are paid in full.
• The client may not reassign, transfer and/or sell the hearing devices.
• The client agrees to:
  o   Follow instructions provided by Amplifon for the proper use of the hearing aids.
  o   Use the hearing device/s solely for the purpose for which they are intended to be used
  o   Properly store the hearing device/s in their storage container provided by Amplifon, when not in use
  o   Not do any act which is likely to damage or alter the condition of the hearing device/s

(8) Fully funded hearing aids with the Australian Government Hearing Services Program

• National Hearing Care and Amplifon will check your eligibility for fully funded hearing aids and services through the Australian Government Hearing Services Program (HSP).
• Eligibility criteria applies.
• Conditions apply to clients under the Australian Government Hearing Services Program.
• National Hearing Care & Amplifon always offer a fully funded hearing aid solution under the HSP funded hearing aids.
• National Hearing Care & Amplifon may demonstrate upgraded technology for the client to consider which may be better suited to the client’s individual lifestyle and listening needs.
• HSP clients can purchase a maintenance plan which will not exceed $50.40 - this will cover the cost of batteries, ear-mold renewals, repairs, ear-hook replacements, adjustments & re-programming (if required), replacement of tubing, wax guards and cords of the hearing aids. Conditions apply under the Australian Government Hearing Services Program.

(9) Maintenance – at no cost to you

• To qualify, the customer must become or must be a National Hearing Care or Amplifon customer.
  
• Offer applies only to those eligible for the Australian Government Hearing Services Program or clients that have received a letter, call or flyer from National Hearing Care/ Amplifon with the details of this offer.
• National Hearing Care & Amplifon will waive the out of pocket amount for a maintenance plan that the client would be required to pay.
• The maintenance will be renewed for 12 months from the month the maintenance voucher expires and the client must sign the appropriate documentation to activate this offer.

(10) Price match guarantee

• A formal quote of the same product must be shown within 30 days.
• Quote must be from an Australian retailer.
• Online quotes do not qualify.

(11) Help a friend stay connected 

• $10 e-voucher is redeemable when referred friend completes a free hearing test and presents voucher in clinic. 
• You and your friend must provide an email address to be eligible for the e-voucher. 
• Referred friend must be new to Amplifon or National Hearing Care and over the age of 26.
• The e-voucher cannot be redeemable for cash and will be emailed to each person within 10 days of the referred friend’s appointment. 
• Usage of the e-voucher at participating merchants only.

(12) Smile Rewards

For Existing Customers:

• Gifts will be available for pick up from your local Amplifon store within 10 working days from gift selection.
• Amplifon reserves the right to change the rewards without notice or end the program without notification.

• Free Advanced Hearing Assessment
  
• Available for customers 26 years and over.
• Customers must have a hearing loss to be eligible for the hearing aid demonstration.
• Eligible HSP customers fully funded by Hearing Services Program.
• Valid for 3 months from issue date.
  
  Offer 2:
  
  
• 30% off Second Hearing Aid
• Second hearing aid must be for the same person and cannot be used in conjunction with any other offer.
• Hearing aids that are fully funded by a third party provider are not eligible.
• Valid for 3 months from issue date
  
  Offer 3:
  
  
• 20% off All Accessories
• Available on all hearing aid accessories.
• Discount not available in conjunction with other accessories discount.
• Valid for 3 months from issue date.

(13) Free gift for screening appointment 

• To qualify, the client must have received an email from National Hearing Care and Amplifon with the details of this offer
• To qualify, the customer must have booked their screening appointment online via the Amplifon website or by calling 13 MY EARS (13 69 3277)
• For the purpose of this campaign, the term ‘gift’ refers to Amplifon branded thermal drinking flask. 
• Gift to be issued to client on completion of their screening appointment.
• Offer is valid for new customers only.
• Must be over the age of 26 to redeem.
• Offer is valid for screening appointments booked 1 November 2020 – 30 November 2020, or while stocks last

(14) Black Friday

• 50% off   our Excellence and Advanced ranges of hearing aids.
• Manufacturer included in this promotion is Sivantos rechargeable hearing aids and APL powered by Sivantos  .
• To qualify, the client must have received a call, email, SMS from National Hearing Care/Amplifon. 
• Clients who purchase from the Excellence range will also receive a free additional charger or a years’ worth of batteries valued at $100.   The client will choose which add on they would like.
• Hearing aids must be purchased between 13 November - 5 December 2020.
• Discount offer is not available in conjunction with any other offer.
• Offer is available on monaural and binaural hearing aid purchases.
• HSP clients are eligible for the 50% off the total price if they choose to top-up to the Excellence and Advanced hearing aid ranges from the HSP range. HSP clients will be required to pay the balance after the HSP funding has been applied. Conditions apply to clients under the Australian Government Hearing Services Program.

(15) Christmas 

• National Hearing Care and Amplifon is offering a Comprehensive Hearing Assessment free of charge for select customers.
• To qualify, the customer must not have previously had a Comprehensive Hearing Assessment with National Hearing Care or Amplifon within the last 12 months.
• The Comprehensive Hearing Assessment is valued at $50 for clients not covered under the Hearing Services Program.
• Clients eligible for full or partial reimbursement under the Australian Government Hearing Services Pro­gram will be funded the appointment so there is no cost to the client. Conditions apply to clients under the Australian Government Hearing Services Program.
• Customers must be 26 years or over to be eligible for this offer.
• For the purpose of this campaign, the term ‘gift’ refers to Amplifon branded notebook, Amplifon brand­ed drink bottle, Amplifon branded book light and Santa stocking. Gift box not included.
• Gifts are subject to change at the discretion of Amplifon/National Hearing Care due to stock availability.
• Gift to be issued to client on completion of their Comprehensive Hearing Assessment appointment.
• Offer is valid for Comprehensive Hearing Assessment appointments attended between 18 November 2020 – 31 December 2020 or while stocks last. 

(16) 40% off Sivantos hearing aids

• 40% off Sivantos and Amplifon Product Line powered by Sivantos
• Offer is available for hearing aids purchased within the Smart to Excellence ranges only.
• Clients who purchase the Excellence range will also receive a free additional charger or a years’ worth of batteries. The client will choose which add on they would like.
• Hearing aids must be purchased between 13 - 30 November 2020
• Discount offer is not available in conjunction with any other offer.
• Offer is available on monaural and binaural hearing aid purchases.
• Fully funded customers under the Hearing Services Program (HSP) are eligible for 40% offer if they choose to top-up (contribute an out of pocket amount) to the next level of technology from the Hearing Services funding. The 40% discount will be off the total price of the hearing aid and the customer will be required to pay the remainder of the invoice after the HSP funding has been applied.