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What to know about hearing aid repairs

If you’re searching for hearing aid repairs in Australia, it’s important to understand what options are available and how to get your device fixed quickly. Hearing aids are delicate electronic devices that require professional attention when they malfunction.

Many Australians rely on local repair shops or authorised service centres that specialise in hearing aid repair to ensure their devices are restored properly. Whether you need a quick fix or a full service, knowing where to look and what to expect can save you time and money.

What are the most frequent issues with hearing aids?

In this article, we’ll provide an overview of the key and common faults that hearing aids may experience. Given how delicate and sensitive these devices are, it’s normal to encounter occasional minor glitches. However, if a problem persists, we suggest visiting one of our clinics for a complimentary consultation with an Amplifon specialist, who can assess whether your hearing aid requires replacement.

Noise (whistling, beeping & hissing)

Unwanted noises such as whistling, beeping, or hissing are common issues with hearing aids. These sounds can be caused by wax build up in the ears (leading to feedback), low battery power, incorrect insertion of the hearing aids, incorrect fit of the hearing aids or debris blocking the microphone. Regular cleaning and proper fitting often help reduce these noises, but if they persist, a professional check is recommended.

Defective parts (sound tube, microphone & Co.)

Over time, parts like the sound tube or microphone can become damaged or faulty. A cracked sound tube or a malfunctioning microphone affects the quality of sound and overall performance. If you notice distorted or unclear audio, it’s best to have these components inspected and repaired by a specialist.

The hearing aid has fallen off

Hearing aids can occasionally fall out, especially if they don’t fit perfectly or during physical activities. To prevent this, ensure your device is properly fitted and consider using retention accessories like clips. If your hearing aid is lost or damaged after falling, contact your provider promptly.

The hearing aid has become wet

Moisture is one of the biggest threats to hearing aids. Exposure to sweat, rain, or accidental drops in water can cause serious damage. If your hearing aid gets wet, switch it off immediately and dry it thoroughly using a dehumidifier or drying kit before seeking professional repair.

Hearing aid no longer turns on / off

If your hearing aid stops turning on or off, it could be due to battery issues, internal faults, or damage to the power switch. First, try replacing the batteries. If the problem continues, visit a repair centre to diagnose and fix the issue.

The hearing aid is too quiet

A hearing aid that sounds too quiet may have blocked tubing, blocked microphones, dead batteries, blocked filters or domes, require recalibration, or repair. Regular cleaning of the sound outlet and timely battery changes can help. If the volume remains low, an audiologist can adjust the settings or repair any faults. It may also be a sign of a significant change in your hearing or wax blockage in the ear canals. It is therefore important to seek assistance from one of our hearing specialists to assist you.

Feedback or buzzing sounds

Besides whistling and hissing, some hearing aids produce constant buzzing due to feedback caused by improper fit, earwax buildup, or damaged parts. Professional cleaning and adjustments usually resolve this.

Earwax blockage

Earwax can clog the hearing aid’s sound outlet or microphone, reducing sound quality or causing distortion. Regular cleaning and using wax guards help prevent this issue.

Connectivity problems (for digital or Bluetooth hearing aids)

Modern hearing aids often connect to smartphones or other devices via Bluetooth. Connectivity issues, such as dropouts or pairing problems, are common and can usually be fixed by resetting the device or updating the software.
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What does a hearing aid repair service include?

A comprehensive hearing aid repair service encompasses a variety of specialised interventions, including:

  • Replacement of batteries and thorough cleaning of electrical contacts
  • Repair or replacement of shells and casings for damaged hearing aids
  • Maintenance and fixing of internal components such as microphones and receivers
  • Treatment and restoration of devices affected by moisture or water damage
  • Software updates and device recalibration to optimise performance

Most reputable repair centres provide warranties on their services, offering clients assurance and confidence in the quality of the repair.

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How much does hearing aid repair cost?

The cost of repairing a hearing aid can vary based on the nature of the damage and the specific device involved. Generally, if the device is no longer covered by its warranty, the customer will be responsible for the cost of repairing the affected components, excluding routine maintenance fees. Additionally, there are several financing options available to assist with hearing aid expenses. To learn more, please visit your nearest Amplifon clinic.

Warranty period

Typically, hearing aids come with a three-year warranty starting from the date of purchase. This warranty covers partial or full replacement in the event of significant defects or malfunctions. During the warranty period, you are entitled to repair any issues with the devices without complications. In the events of accidental damage such as pets damaging devices or accidental physical damage, you may be entitled to get coverage if you have insurance. To seek further information about this, please contact your nearest Amplifon clinic.

Insurance and coverage options

While most private health funds in Australia generally cover the purchase of hearing aids and hearing tests, they do not typically include repairs. In some cases, home and contents insurance may offer protection against damage or loss, including repair costs. Amplifon also provides its own insurance coverage, which includes support for hearing aid repairs and servicing. We recommend checking your specific insurance policy or speaking with your provider to understand what’s included.

FAQs on Hearing aid repair

What to do when your hearing aid stops working?

If your hearing aid suddenly fails, an emergency hearing aid repair can be crucial, especially if you rely on your device daily. Here’s what you should do:

  • Contact your nearest authorised repair centre immediately
  • Explain the issue clearly for faster diagnosis
  • Ask if they offer same-day repair or a loan device while yours is fixed

How to repair hearing aids?

Minor issues like cleaning, battery replacement, or drying can be done at home. For complex problems, it’s best to visit a professional repair clinic.

Where to get hearing aids repaired?

Hearing aids can be repaired at authorised manufacturer service centres, audiology clinics, hearing aid retailers, or specialised repair shops.

Can hearing aids be repaired?

Yes, most hearing aids can be repaired unless the damage is severe or the device is outdated.

Who repairs hearing aids?

Repairs are performed by certified audiologists, hearing aid technicians, or authorised repair centres.

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