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Can I return a hearing aid?

Yes. At Amplifon Australia, you can return or exchange your hearing aid if it doesn't meet your expectations. We understand that finding the right hearing solution is a personal journey, and we want to make sure you feel confident every step of the way.

 

If you're not fully satisfied with your device, our clinics are here to guide you through the return or exchange process and ensure your experience is as smooth as possible.

How long do I have to return my hearing aid?

Regardless of which hearing aid you choose, you have 30 days from the date of purchase to exchange your device or return it for a full refund. We encourage you to take the time you need to ensure your hearing aid is the right fit for you — our audiologists are available throughout this period to make any necessary adjustments before you decide.

If you have any concerns during this time, please contact your nearest Amplifon clinic as soon as possible so we can help you find the best solution.

Find your nearest clinic

Our clinics are here to guide you through the return process. Find the one closest to you.

Find your nearest clinic

How to initiate a return: step by step

1.

Contact your nearest Amplifon clinic

Let your clinic know you'd like to return or exchange your hearing aid. They will guide you through the next steps and arrange a convenient time for you to bring the device in.

2.

Return your device in clinic

Bring your hearing aid to the clinic. A member of our team will process the return and provide you with a refund form to complete.

3.

Form submission

You will be asked to sign the form and provide your bank details so that your refund can be processed securely.

4.

Receive your refund

Once your form has been received by our finance team, your refund will be processed. 

FAQs about return policy

Can I return a custom hearing aid?

Yes you can return custom hearing aids. These are included in our 30-day money back gaurantee.

What if my hearing aid is damaged?

This will be assessed on a case-by-case basis, however in most cases we cannot accept returns of damaged products.
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