Rachel graduated from La Trobe University with a Bachelor of Applied Science and a Master of Clinical Audiology. With over seven years of experience in diagnostic and rehabilitative audiology, she has cared for clients across regional and metropolitan Victoria, serving people from diverse backgrounds and hearing needs.

She has a particular interest in complex hearing rehabilitation, helping clients who have previously struggled with hearing technology achieve successful outcomes. She believes successful hearing care extends far beyond fitting hearing aids—it starts with listening, understanding each person's goals, and providing education and ongoing support throughout their journey.

Rachel is committed to delivering personalised care with empathy, professionalism and honesty, ensuring every client feels heard, supported and confident.

Rachel's special interest lies in personalised hearing rehabilitation, combining evidence-based audiology with a deep understanding of hearing aid technology to achieve the best possible outcomes for each individual. She enjoys understanding the strengths and unique features of each solution, tailoring recommendations to each client's hearing loss, listening environments, communication goals and lifestyle.

She firmly believes successful rehabilitation extends well beyond the right device—built on education, personalised counselling and collaboration with clients and their families.

To Rachel, receiving hearing aids is not the end of the journey—it is the beginning of a lifelong partnership dedicated to helping clients reconnect with the people and sounds that matter most.