It’s frustrating when your hearing aids suddenly aren't working as they should, especially when you're relying on them for important conversations. The good news is that most common issues are caused by simple, easy-to-fix problems related to power, wax, or fit.
Our experts use their experience and the latest technologies to understand your hearing issues and recommend the best solution tailored to your needs.
If the simple fixes don't work, remember our trusted expertise and ongoing care are always available at any Amplifon hearing aid clinic across Australia.
Always remember to perform these checks over a soft surface, like a towel, to prevent damage if you accidentally drop your device.
The simplest way to troubleshoot hearing aids that aren't working is to check the power and the sound outlet.
Before diving into complex steps, confirm the following basic checks:
If you've checked these four items and the issue persists, move to the specific problems below.
Are you experiencing a decrease in your hearing ability or would like to get advice on your overall hearing health? Take a free hearing test in one of our Amplifon clinics with one of our hearing specialists.
This is the most frequent issue, and almost always points to a blockage or power failure.
Power Troubleshooting
Likely Cause: Disposable battery is depleted or inserted incorrectly.
Solution: Replace the battery immediately, ensuring the positive (+) side is facing up/correctly.
Likely Cause: Device not sitting correctly in the charger.
Solution: Wipe the charging contacts on the aid and the charger with a dry tissue and re-seat the aid until the charging light turns on.
Likely Cause: Humidity or sweat has entered the device.
Solution: Open the battery door or remove the aid from the charger and place it in a dry-box overnight.
Book an appointment to find out more
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Blockage Troubleshooting
The Amplifon mission is to transform the way hearing healthcare is perceived and experienced worldwide, changing the lives of millions of customers through the passion and superior care of our people.
If you use Bluetooth troubleshooting for streaming calls or music from your smartphone, try these steps:
Step One
Check Phone Settings
Step Two
Toggle Flight Mode
Step Three
Forget and Re-Pair
You've tried the whole hearing aids troubleshooting checklist, but the device is still dead, distorted, or whistling persistently.
It's time to contact your Amplifon expert if:
We have the tools and trusted expertise to perform an in-depth diagnostic check and repair.
Test your hearing ability from the comfort of your home
Take the online hearing test
Don't spend another day troubleshooting. Our commitment is to ensure your devices function perfectly for years to come.vLet our experts provide the professional, hands-on solution as needed.
Action One
Action Two
Book an Appointment
We are here to quickly solve your issues and get you back to hearing the world clearly.
