Use of the Amplifon website constitutes your acceptance of and agreement to our terms & conditions.
Amplifon make all reasonable attempts to exclude viruses from this website but we cannot ensure exclusion. As such Amplifon assumes no responsibility or liability for damages caused by viruses obtained while accessing this website.
Amplifon handles information in accordance with our Privacy Policy.
When you buy hearing aids from Amplifon you can have access to our AmpliCards. Enjoy exclusive benefits and services that are tailored to you and your hearing needs. Choose the card that suits you perfectly.
This document should be read in addition to the manufacturer’s Standard Warranty Conditions
The Device shall be the hearing aid covered which was purchased on the Purchase Date.
Amplicard Term is a minimum of 3 years to a maximum of 4 years from the Purchase Date.
The Parties agree that in consideration for the fee paid by the Customer the Supplier will provide the benefits as set out below.
RIGHT TO CANCEL
You have 60 days from the date of purchase of the Amplicard to cancel and receive a refund of the price paid unless a claim has already been made by you or benefit taken under the Amplicard terms.
PRODUCT WARRANTY
1.1 The Manufacturer’s Standard Warranty applies to the Device for a period of 24 months from the date of purchase.
1.2 In addition to the Manufacturer’s Standard Warranty Amplicard provides an additional 1 years Manufacturer’s Warranty (3 years Standard Manufacturer’s Warranty in total) and further additional benefits for the Device for 3 years from the Purchase Date and which will include;
1.2.1 Replacing or repairing your Device in the event of failure of the Device subject to the following exclusions;
a) Damage or failure caused by the improper use of the Hearing Aid including but not limited to the use of adhesives, adhesive tapes, incorrect storage conditions, incorrect usage including but not limited to high humidity, extreme heat or wet environments.
b) Usage or maintenance contrary to the manufacturer’s/Supplier’s instructions
c) Electrostatic discharge (ESD)
d) Damaged or leaking batteries
e) Damage caused by bodily fluids including but not limited to sweat and ear wax
f) Damage due to immersion in liquid or similar
g) Exposure to chemicals and to undue stress (physical pressure, dropping animal bites);
h) Accessories to/for the Device are expressly excluded from this Extended Warranty
OPTION TO TAKE ADDITIONAL 15 BATTERY PACKS
1.3 It is an option of Amplicard that the Customer may request (before the end of the Extended Warranty Term) a further 15 battery packs per hearing aid (maximum 30 battery in total).
GENERAL
1.4 This Amplicard is not transferable.
1.5 This Amplicard and its benefits shall operate in addition to any Statutory Rights you may have.
The terms of this Amplicard Plus should be read in addition to the manufacturer’s Standard Warranty Conditions
The Device shall be the hearing aid covered by this Amplicard Plus which was purchased on the Purchase Date.
Amplicard Plus term is 4 years from the Purchase Date.
The Parties agree that in consideration for the fee paid by the Customer the Supplier will provide the benefits as set out below.
RIGHT TO CANCEL
You have 60 days from the date of purchase of this Amplicard Plus to cancel and receive a refund of the price paid unless a claim has already been made or benefit taken by you under these terms.
PRODUCT WARRANTY
1.1 The Manufacturer’s Standard Warranty applies to the Device for a period of 24 months from the date of purchase.
1.2 In addition to the Manufacturer’s Standard Warranty this Amplicard Plus provides an additional 2 years Standard Warranty (4 years Manufacturers Warranty in total) and further additional benefits for the Device for 4 years from the Purchase Date and which will include;
1.2.1 Replacing or repairing your Device in the event of failure of the Device subject to the following exclusions;
a) Damage or failure caused by the improper use of the Hearing Aid including but not limited to the use of adhesives, adhesive tapes, incorrect storage conditions, incorrect usage including but not limited to high humidity, extreme heat or wet environments.
b) Usage or maintenance contrary to the manufacturer’s/Supplier’s instructions
c) Electrostatic discharge (ESD)
d) Damaged or leaking batteries
e) Damage caused by bodily fluids including but not limited to sweat and ear wax
f) Damage due to immersion in liquid or similar
g) Exposure to chemicals and to undue stress (physical pressure, dropping animal bites);
h) Accessories to/for the Device are expressly excluded from this Extended Warranty
OPTIONAL PORTABLE CHARGING CASE
1.3 The Supplier will supply on the Purchase Date, on request, a portable charging case for the Device. The portable charging case will be subject to the Manufacturer’s Standard Warranty for the charging case for 24 months from the Purchase Date. This Option 1.3 cannot be used in conjunction with Option 1.4
OPTION TO TAKE 60 BATTERY PACKS
1.4 The Customer may request on the Purchase Date the option to have 15 battery packs supplied per 12 months to a total of 60 battery packs over 4 years, per hearing aid. This option 1.4 cannot be used in conjunction with option 1.3
EAR WAX REMOVAL PROCEDURE
1.5 The Customer may request one ear wax removal procedure to be performed by the Supplier in store if determined clinically necessary by the Supplier’s qualified hearing aid dispenser. The wax removal will be performed by micro-suction when deemed appropriate and softening of earwax by the Customer may be requested prior to the procedure. The wax removal option is valid for 4 years from the Purchase Date.
DEVICE INSURANCE
1.6 During the term of this Amplicard Plus in the event of loss, theft or irreparable accidental damage, you will receive a one off contribution (less any applicable excess) towards a replacement Device. See separate standard Insurance T&Cs for more details.
GENERAL
1.7 This Amplicard Plus is not transferable.
1.8 This Amplicard Plus and its benefits shall operate in addition to any Statutory Rights you may have.
The terms of this Amplicard Total should be read in addition to the Manufacturer’s Standard Warranty Conditions
The Device shall be the hearing aid covered by this Amplicard Total which was purchased on the Purchase Date.
Amplicard Total Term is 4 years from the Purchase Date.
The Parties agree that in consideration for the fee paid by the Customer the Supplier will provide the benefits as set out below.
RIGHT TO CANCEL
You have 60 days from the date of purchase of this Amplicard Total to cancel and receive a refund of the price paid unless a claim has already been made by you or benefit taken under these terms.
PRODUCT WARRANTY
1.1 The Manufacturer’s Standard Warranty applies to the Device for a period of 24 months from the date of purchase.
1.2 In addition to the Manufacturer’s Standard Warranty this Amplicard Total provides an additional 2 years Manufacturer’s Standard Warranty (4 years Manufacturer’s Warranty in total) and further additional benefits for the Device for 4 years from the Purchase Date and which will include;
1.2.1 Replacing or repairing your Device in the event of failure of the Device subject to the following exclusions;
a) Damage or failure caused by the improper use of the Hearing Aid including but not limited to the use of adhesives, adhesive tapes, incorrect storage conditions, incorrect usage including but not limited to high humidity, extreme heat or wet environments.
b) Usage or maintenance contrary to the manufacturer’s/Supplier’s instructions
c) Electrostatic discharge (ESD)
d) Damaged or leaking batteries
e) Damage caused by bodily fluids including but not limited to sweat and ear wax
f) Damage due to immersion in liquid or similar
g) Exposure to chemicals and to undue stress (physical pressure, dropping animal bites);
h) Accessories to/for the Device are expressly excluded from this Extended Warranty
OPTIONAL PORTABLE CHARGING CASE
1.3 The Supplier will supply on the Purchase Date, on request, a portable charging case for the Device. The portable charging case will be subject to the Manufacturer’s Standard Warranty for 24 months from the Purchase Date. This option 1.3 cannot be used in conjunction with option 1.4
OPTION TO TAKE 60 BATTERY PACKS
1.4 The Customer may request on the Purchase Date the option to have 15 battery packs supplied per 12 months to a total of 60 battery packs over 4 years per hearing aid. This option 1.4 cannot be used in conjunction with option 1.3
EAR WAX REMOVAL PROCEDURE
1.5 The Customer may request 2 ear wax removal procedures to be performed by the Supplier in store if determined clinically necessary by the Supplier’s qualified hearing aid dispenser. The wax removal will be performed by micro-suction when deemed appropriate and softening of earwax by the Customer may be requested prior to the procedure. The wax removal option is valid for 4 years from the Purchase Date.
DEVICE INSURANCE
1.6 During the term of this Amplicard Total in the event of loss, theft or irreparable accidental damage, you will receive a one off contribution (less any applicable excess) towards a replacement Device. See separate standard Insurance T&Cs for more details.
COURTESY LOAN DEVICE
1.7 During the term of this Amplicard Total a single or pair of loan Devices will be provided to you free of charge (may be subject to a security deposit at the discretion of the Supplier) if you are without your Device(s) if lost or with the manufacturer for repair. The loan Device will remain the property of Amplifon UK and must be returned to the Supplier’s issuing store on the agreed date for return and in the same condition as the day the Device was loaned to the Customer.
(Whilst the Device may not be identical to the Customer’s current model, the Supplier will use best endeavors to match with similar technology levels and form factor.)
GENERAL
1.8 This Amplicard Total is not transferable.
1.9 This Amplicard Total and its benefits shall operate in addition to any Statutory Rights you may have.
All quotations are made and orders accepted subject to the following terms and benefits and are in addition to your statutory rights which remain unaffected*. The term "hearing aid" refers to monaural or binaural fittings.
We are Amplifon, a global hearing healthcare provider, we supply and fit hearing aids tailored to an individual’s needs, helping customers in over 21 countries across 8600 hearing centres worldwide. We have over 65 years of experience in providing hearing aid solutions for individuals suffering with hearing loss. Amplifon Limited Registered Address is Gateway House, Styal Road, Manchester, M22 5WY.
With the fitting of every new hearing aid, a period of rehabilitation is necessary. As part of our commitment to providing you with continuing aftercare, we undertake to provide you with further personal consultations after the fitting of your hearing aid at no additional charge to you. Such consultations will assess your progress and offer any further assistance that may be required. These further consultations will be arranged with you or they may be arranged by telephoning our Support Office as detailed below.
Your hearing aid is supplied to you with the full benefit of our 60 Day Money Back Guarantee of Satisfaction. If you are dissatisfied with your hearing aid you may return it to us within 60 days of the date of fitting. We will refund the price of the hearing aid(s)in full, once all items are returned to Amplifon: including hearing aid(s), accessories and batteries. You will be liable for the cost of all items that are damaged or not returned within the 60 days from date of fitting. Your rights to obtain a refund or repair of your hearing aid(s) in the event of you being supplied with a faulty hearing aid(s) are not restricted.
Our free hearing test provides a thorough assessment of your hearing by our qualified hearing professionals, who will explain your results at the appointment. Free, no obligation to buy.
1) The recommending person is someone who has previously attended a hearing test and/or completed a hearing aid trial with Amplifon.
2) A 'Friend' is an individual who has not previously attended a hearing test and/or completed a hearing aid trial with Amplifon.
3) The Recommend a Friend program is available to Amplifon customers to introduce their 'Friends' to Amplifon.
4) The recommending person will only receive a gift card/s, should the bar-coded flyer or code RAF2022 be used by the Friend when booking and attending their first hearing test and/or completing a hearing aid trial, or purchasing a hearing aid for the first time.
5) For each new attended appointment, both the recommender and recommended will receive a £10 gift card, and for each hearing aid trial and/or purchase of hearing aids, both will receive a further £20 gift card, totalling a maximum of £30 each.
6) The bar-coded flyer can only be redeemed once but additional Friends can also be recommended to qualify as long as the new friend quote the code RAF2022 and the original recommender’s name to qualify for the multiple gift card/s.
7) Amplifon takes no responsibility should the gift card/s be lost in the post or if a customer deletes it from their email.
8) Usage of the gift cards is subject to the conditions of the chosen supplier.
9) Amplifon reserves the right to change the gift card supplier and offer value without notice or to terminate or extend the program at a timing of it’s choosing without notification.
10) A gift card is not redeemable for cash.
11) Gift cards will be sent out within 60 days of the Friend attending their appointment and/or starting a hearing trial or purchasing a hearing aid for the first time.
Within our Advanced, Premium and Elite Care Packages, Amplifon offers a free supply of batteries based on reasonable usage.
As a guide, Amplifon would reasonably expect customers to use up to 15 packs of batteries, per aid per year for size 10 requirements, 10 packs of batteries, per aid per year for size 312 requirements and 6 packs of batteries, per aid per year for size 13 requirements.
Amplifon encourages customers to make full use of their hearing aids and to understand how they can benefit from the features. Accordingly, Amplifon may allow customers to exceed the number of free batteries included in their Care Package over and above the reasonable usage expectations. Amplifon however reserves the right to refuse to supply additional free batteries over and above the reasonable usage levels that appear to be abusive or excessive.
All communications regarding any of the foregoing terms and conditions should be addressed to: Amplifon, Gateway House, Styal Road, Manchester M22 5WY. Tel. No. 0161 209 7000. This same Support Office address and telephone number may be used to obtain any information including the supply of hearing aid batteries and the servicing and repair of your hearing aid.
All Amplifon Hearing Aid Dispensers are registered health professionals and are regulated by the Health & Care Professions Council.
*You can obtain full details of your statutory rights from Citizens Advice. Telephone number 0808 223 1133.
To place an order, simply follow the following steps:
1. Add the desired products to the basket
2. Access your basket and validate the selection
3. Fill in the customer information required to dispatch the order
4. Choose and confirm your payment method
5. Confirm your order
Once your order has been confirmed, you will receive a confirmation by e-mail.
Delivery:
Our products are shipped within 3 working days.
Shipping costs are £2.95 per shipment or free for orders of £15 and above
Order tracking / Complaints:
Do not hesitate to contact our customer service, either by calling 0161 209 7000 or by email, WebCustomerService@amplifon.com. Our advisers will be delighted to help you.
On the rare occasion that we do receive a complaint, we take it very seriously. If you are unhappy with the any aspect of the goods you purchased with us you may contact us in any way you prefer. Our contact details are as follows;
Phone: 0161 209 7000, Monday to Friday 9am to 5pm
Email: UK.Customerservices@Amplifon.com
Address:
Amplifon Limited
Customer Care Team
Gateway House
Style Road
Manchester
M22 5WY
If your complaint relates to your finance agreement
If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna.
Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.
What to do if you can't reach an agreement
If you are not satisfied with Novuna’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Novuna’s final response letter to you.
They can be contacted in the following ways:
Further details can be found on the Financial Ombudsman Service website: www.financial-ombudsman.org.uk
While every care has been taken in the development of the information held within this site, Amplifon will not be held responsible for any loss, damage or inconvenience caused as a result of any inaccuracy or errors. If you would like to report any concerns, please contact us.
