When you use our website(s), use our products and services, request information from us, or ask us to contact you, you are sharing your personal information with us.
Amplifon takes reasonable steps to secure your information from accidental loss and unauthorized access, use, alteration, and disclosure. Please be aware, however, that the Internet is an open system and we cannot guarantee that unauthorized third parties will never be able to defeat our measures to protect it or improperly use your data.
When you request information from us or choose to download resources and materials from our website(s), we will obtain your first name, last name, email address, phone number and/or postal code.
When you complete our online hearing test, we will collect the above information, as well as information that you provide to us as part of the test (e.g. your responses to the questions we ask to evaluate your hearing).
If you choose to find a Amplifon location close to you, we will obtain your location, either by using geolocation (if you choose this option) or by obtaining your city or postal code. If you choose to request an appointment at a location near you, we will request your first name, last name, phone number, email address and any comments/notes you wish to provide to us.
Unless you have provided it voluntarily, Amplifon will not collect personally identifiable information about you through our website(s).
We collect your personal information to:
We may transfer and/or disclose your personal information to our service providers (e.g. IT service providers and marketing companies). Our service providers may be located outside of the territory of Canada, and while in a foreign jurisdiction, your information may be accessible to law enforcement and other authorities within that jurisdiction. Our service providers are contractually obligated to use such information solely to provide services to us for the purposes for which we have collected your personal information, and to provide the same level of protection for your personal information that we are obligated to provide.
Amplifon is part of a global organization. As such, your personal information is shared with our affiliated companies, including our parent company Amplifon (USA), Inc. or affiliates including Miracle-Ear, Inc. in the United States, or Amplifon (USA), Inc.’s parent company, Amplifon S.p.A. in Italy for business operations and administration purposes. Your personal information is stored on servers located in the United States and in the European Union and may be stored in other jurisdictions. It may be accessible to law enforcement and other authorities within those jurisdictions.
Unless you opt out of such sharing, we may share your contact information with our affiliates and business partners so they can contact you, as permitted by applicable laws, to inform you of their promotions and offerings.
We may disclose an individual’s information in special cases when, in good faith, we believe that disclosing this information to law enforcement agencies and other entities is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Amplifon’s rights or property, other users of the Amplifon website(s), or anyone else who could be harmed by such activities.
We may also disclose your personal information where such disclosure is permitted or required by applicable law.
Amplifon will keep your information as long as needed to process your request(s), provide the services you requested from us, to operate our business, and for the period of time we are legally required to keep it.
We or one of our affiliates, or third-party service providers may analyze data about you, your usage of our products and services, and other information we collect as part of our ongoing efforts to improve the customer experience at Miracle-Ear and/or its family of affiliated companies and business partners.
Cookies and tags are small strings of text sent by our website(s) and/or mobile application(s) to your browser and then stored on your computer’s or phone’s hard drive or memory. A cookie/tag cannot retrieve data from your hard drive, pass on computer viruses, or capture your email address. These cookies/tags allow us to understand how you access and use our website(s), identify repeat visitors, and monitor the effectiveness of our marketing campaigns.
We may have relationships with third party vendors who use these cookies/tags to determine whether your IP address is in their database as having opted to receive promotional information from various merchants. If you opted in, you may receive materials about our products, services, promotions or other information. If you are not already part of the third-party vendor’s database, the cookie/tag from our website(s) and/or mobile application(s) will not add you to it nor transfer any of your personal information to the third-party vendor.
In some cases, we may automatically (i.e., not via registration) collect technical information when you connect to our website(s) that is not personally identifiable. Examples of this type of information include (but are not limited to) the type of Internet Browser you are using, the type of computer and/or mobile operating system you are using, and the domain name of the website(s) from which you linked to our website(s).
We do not knowingly collect information from children under the age of 16, nor do our website(s) and/or mobile application(s) target children under 16 years of age. By using our website, you represent that you are not under 16 years of age.
You have the following choices regarding your personal information, which you can exercise by contacting us using the contact information provided below:
Mail: 5600 Explorer Drive, Suite 102, Mississauga, ON L4W 4Y2
The Amplifon website(s) contains links to other related Internet websites and resources. We are not responsible for the privacy practices or the content of other websites.