The key to the service strategy is Amplifit, Amplifon's exclusive method, initiated in 2000 and developed with the help of various university departments, which requires the active involvement of the client throughout the whole process from the initial phase of analysing the hearing difficulty right up to the verification of customer satisfaction and customer benefit.

The relationship with the client can be considered truly global since it involves all the aspects related to the choice and the use of the hearing aid. Within this relationship Amplifon offers a full range of services.

Free hearing test
Free hearing tests are available at all Amplifon centres to objectively check whether a client has a hearing deficit.

Trial period
Clients are always given the chance to try out their hearing aids for a period of time to get used to using it and to test it completely before deciding whether to buy.

Assistance and maintenance
All the Amplifon staff at the centres is always ready to give clients assistance in using and maintaining their hearing aids. Furthermore, regular tests of hearing and of the hearing aids are foreseen in order to make the best use of the hearing aids.

Total satisfaction
The Amplifon service philosophy lies in the company's ability to always develop new services and solutions, in line with the client's needs; and build lasting relationship with the client, beginning with his/her full satisfaction with the services provided and from there, continuing to maintain a permanent trusting relationship.

Warranty
Every Amplifon hearing aid is covered with a warranty according to each country's local law for any production defects or malfunctioning.

Total protection
Amplifon offers an exclusive total protection option for your hearing aid offering, in addition to the warranty, a contract that covers the risks of theft, fire and loss.